Support

If something is not working, or you are not sure how a part of the app is meant to behave, email us. A real person reads every message.

What does RecaptioAI do?

You record a spoken idea. An AI writes it up as a draft social media post in your own voice. You review and edit the draft, and then publish it to the social accounts you have connected, or schedule it for later.

RecaptioAI produces drafts. It is a writing assistant. It does not check facts, and it does not publish anything you have not chosen to publish, so please read every draft before it goes out.

Where do my recordings go?

When you record a voice note, the audio is saved temporarily on your device and turned into text using Apple’s on-device speech recognition. The audio never leaves your iPhone, and it is deleted as soon as transcription finishes, whether it succeeded or failed. We never receive, store, or have any access to your recordings.

The resulting text does leave your device.It is sent to our AI provider to generate your draft. That is how the app works. Please don’t dictate anything you wouldn’t want processed by a third-party AI service, such as other people’s confidential information, passwords, or health or financial details.

The full detail is in our Privacy Policy.

How do I connect a social account?

Open Settings from the gear icon in the app, tap Posting & Schedule, then tap Connect to LinkedIn. A secure window operated by the platform opens, you sign in there and approve the connection, and the app returns to the same screen showing the account as connected. We never see or hold your social platform password.

If connecting fails, try this in order:

• Tap the row again. Most failures are a dropped connection partway through sign-in and clear on a second attempt.
• Check you are signed in to the right account on the platform, and that you approved every permission it asked for. Declining one of them leaves the connection incomplete.
• Move to a stable network. Sign-in windows time out on flaky connections.
• Force quit RecaptioAI, reopen it, and try once more.

If it still will not connect, email hello@realityuni.com with the platform, your username on it, and any error message you saw.

Publishing failed, or my post did not appear

Publishing goes through the social platform, and platforms sometimes reject, delay, or restrict a post for reasons on their side. Check the post in your app first to see whether it is still marked as scheduled or as failed.

A connection can also expire, which platforms do periodically for security. Reconnect the account under Settings, Posting & Schedule, and try again.

Scheduling is best-effort. If a post absolutely must appear at a particular moment, publish it yourself.

How do I cancel my subscription?

Subscriptions are managed by Apple, not by us. Cancel through your Apple subscription settings on your device, at the time of writing Settings → [your name] → Subscriptions, at least 24 hours before the renewal date. Cancelling stops future charges, and you keep access until the end of the period you have already paid for.

You can also reach Apple’s own subscription screen from inside the app, under Settings, Manage account, Manage subscription.

The full terms are in our Terms of Use, section 8.

How do I get a refund?

All payments are processed by Apple, and we do not process refunds, because we cannot. We do not take the payment and we never receive your card details.

Refund requests go to Apple, at reportaproblem.apple.com, and are decided by Apple under Apple’s policy. Sign in there with your Apple ID, find the RecaptioAI purchase, and choose the report option.

Nothing here affects your rights under UK or EU consumer law. If you believe you have a statutory right to a refund, email us and we will help.

How do I delete my account and all my data?

You can delete your account, and everything in it, from inside the app at any time. Open Settings from the gear icon, tap Manage account, tap Delete Account, then confirm with Delete Forever.

Deletion is immediate and irreversible. It removes your posts, drafts, writing samples, connected account records and usage records, and disconnects your connected social accounts. Remember to cancel your subscription through Apple separately, as described above.

Recording is not working

RecaptioAI needs microphone access and speech recognition access to record and transcribe. If the app tells you microphone access is needed, open the iOS Settings app, find RecaptioAI in the list of apps, and turn on Microphone and Speech Recognition. Then reopen the app and record again.

Other things worth checking:

• Nothing else is holding the microphone, such as an active phone call or another recording app.
• If you are on Bluetooth headphones, try disconnecting them and recording with the phone’s own microphone.
• Speech recognition may need to download a language model the first time, which needs a network connection.

Post generation failed

Generation runs on our servers, so it needs a working connection.

• Check you are online, then tap to try again.
• Check your remaining allowance. Each plan includes a generation allowance for the billing period, and generation pauses when you reach it until it next resets.
• Very short or unclear input produces a poor result or none at all. Try recording a little more detail.
• If it fails repeatedly, it may be a temporary outage at our AI provider. Wait a few minutes and try again.

If none of that helps, email us with the rough time it happened and we will look at it.

Something else

Data protection requests, including a copy of your data, correction, or deletion, are covered in our Privacy Policy. For anything else at all, just write to us.

hello@realityuni.com · Reality Uni Ltd, registered in England and Wales, no. 14494488 · 128 City Road, London, England, EC1V 2NX · ICO registration ZB635210